Flowdesk Assistant
A helpdesk knowledge-base assistant using keyword retrieval, not an LLM. It answers only from sample articles, cites its source, and offers a human handoff when confidence is low. An LLM could be added behind a server-side endpoint; this demo does not include one.
- Keyword and synonym scoring with a confidence threshold (no LLM)
- Source article shown with every answer
- Category filter and article search
- Handoff form with validation and keyboard support